Video not saved.

[ChristiRolett]

My video says unable to process.  Why? I recorded it with the canvas Webcam. 

[Chris_Hofer]

@ChristiRolett ...

Just for clarification, it's not a "Canvas webcam"...just the webcam on your computer.  Are you an instructor or a student?  Also, are you using Canvas Studio?  Or, are you trying to use the "Record Media" option within the RCE (Rich Content Editor) of Canvas?  If you could please provide some additional information for Community members, that would be helpful.  Looking forward to hearding back from you soon.

[KristinL · Accepted solution]

It’s been a while since we’ve heard from you. We hope you are doing well and that you’ve found an answer to your question!

The Community Team acknowledges that this thread does not have a proper answer. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

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