Unable too submit pdf file

[CharlesBenham]

When I attempt to submit an assignment too Canvas I do so using a pdf file. However, when I click, "choose file" in the submission box, nothing happens. My files don't drop, and I am not able to choose any file whatsoever. 

 This is how my submission box looks. When I click "choose file" nothing happens. How can I fix this problem?

[Chris_Hofer · Accepted solution]

Hi there, @CharlesBenham ...

It sounds like you are already following the instructions outlined in How do I upload a file as an assignment submission in Canvas? to try and upload your file that you want to submit to your instructor.  In looking at your screenshot, it looks like you are using the Chrome browser on your Mac.  I do see that you have an "Update" button at the top right corner of your browser window.  Have you tried applying the update to your browser, closing the browser, and then trying to submit the file again?

Another option would be to clear your browser's history/cache.  Once you do that, close the browser completely, and then re-start the browser to try and submit the file (after you've updated your browser).

How do I clear my browser cache on a Mac?

Finally, you might want to consider trying another browser such as Mozilla Firefox.  Generally speaking, both Firefox and Chrome are great browser to use when navigating around Canvas.

What are the browser and computer requirements for Canvas?

If none of these options seem to work for you, then I would recommend that you reach out to the Canvas Support folks...as they may have some additional suggestions for you to try.

How do I contact Canvas Support?

Please keep us posted on your progress here in the Community so that we know if you were able to get this resolved...thanks!

[Ron_Bowman]

@CharlesBenham 

Not sure if the following is the issue, but the deadline for the assignment you show is February 24th with the comment of no late submissions.

Is that the screenshot you meant to show?  If so, my guess is that for some reason it acts like you can submit, but in reality no submission is possible.

do you have this issue with an assignment that has not reached its due date yet?

[JeffW]

@CharlesBenham If the assignment is currently open for submission, you will want to check your browser for updates. From what I know there was a version of Chrome that would not open the file browser when you would click choose file. Updating in that situation should work if it applies to you. Otherwise, you will want to reach out to Canvas Support.