Unable to reset password (FFT account - no school IT or admin account)

Dallin2
Community Novice

I am running a class using the Free for Teacher account. My students are using free accounts as well. One of my students has locked themselves out of their accounts. When trying to reset their password, it doesn't send them an email (yes they checked their spam folder). I've noticed several other people have had a similar issue but none of them seemed to get any resolution. Can anyone point me in the right direction? 

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