Students can't view annotated assignment in Marks: Assignment

[SamQuilter]

Hi Community,

I am struggling a bit as one of our tutors has marked some assignments for some students, but when the student accesses the assignment through the marks page, they can't see their annotated assignment anywhere.

They can see their feedback comments from the tutor in the View Feedback area, but no assignment preview or annotations.

There are definitely annotations there for the student as well.

It may be worth noting that the assignment is using the Turnitin LTI for submissions. Attached are some images showing:

The location the assignment was accessed from.

The annotations in SpeedGrader

The location where I expected the assignment to show based on this article: How do I view assignment feedback from my instruct... - Instructure Community - 474046

The feedback comments that are shown. 

Has anyone else had this issue and managed to resolve it? Is this a bug or something I am missing?

Thanks

Sam

[LH76]

Hello, Sam

My is Lynette-Yes, I occasionally do get this problem. my conclusion is maybe you have to many apps open, or you can the printer option and it show you everything.

[SamQuilter]

Hi Lynette,

Thank you for your suggestion, unfortunately, closing apps didn't help.

The same issue is happening on the student's device, and on my device (When acting as the student as an administrator).