Student's cannot access VidGrid Videos

[JamesAve]

I've uploaded several VidGrid videos and some students cannot view them. They get the following message:

"We were not able to find a user. Please try again, if that doesn't work please contact your account administrator or videoengineering@paylocity.com"

The students are logged into Canvas. They are using Chrome or Edge.

Any suggestions?

Thanks,

Jim

[mzimmerman · Accepted solution]

Hi @JamesAve 

Does your school still have a VidGrid license?   Our VidGrid contract ended last year, and that is what users see now if they attempt to view those old VidGrid videos in Canvas