Student To Do List Error - Not showing all missing assignments
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Student To Do List Error - Not showing all missing assignments
For some reason, I have a few students whos To Do list is not counting assignments correctly.
The students go to canvas - then to dashboard view. They mostly use the "List View" in the dashboard. The Bell Icon usually shows the number of missing / overdue assignments. However that number is not showing the right number for all students all the time.
Ie student 1 - when they go to canvas - it shows 28 assignments past due. Then they click into the class; then if they click the dashboard view - it now only shows 10 missing assignments (when it should be 28).
HOWEVER - if the student goes to canvas - it shows 28 assignments past due. Then they click into the class; then use the browser BACK button - it shows 28 - which is correct.
I am not sure why when students click on the "dashboard" it is pulling a different cache.
It does this on both mac and pc using different browsers.
I am not sure if it is related - but I have noticed a similar issue with my gradebook. When I go into my gradebook - it generally shows my last save settings which is missing assignments.
When it works right - it shows the students with missing assignments.
However this week - the gradebook shows missing and no students. Then I have to unselect missing and reselect missing - then it works right showing the students with missing assignments.
It almost seems like theres a bug where the to do list and missing assignments being pulled is not working all the time.
Any advice?
Solved! Go to Solution.
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Hi @leavoj -
It sounds like something isn't working quite right. Have you chatted with one of our support agents? They'll be able to take a closer look at your course and examples. How do I contact Canvas Support?
After hearing back, please share! This way, if another customer has the same experience, they can learn from you.