Student Log In Unable

[Maplethedog]

I am unable to log into my school for science.  I put in my email and password but it says it is the wrong password- what is interesting is that it is the same password and email for my other school that I use with Canvas.  I copied and pasted all the information from my other school into the school for science.  I have clicked the 'Forget my Password" on Monday and I still haven't gotten my reset password - in the Canvas Portal trying to log into the school for science- except when I went to my other school (that had the same password and login as the science school) it let me reset my password and sent me the link!  Please help me fix this bug, I have been trying all week and it hasn't worked or sent me any 'forget my password' emails. 

[JackieStoss]

Hi, @Maplethedog ! If this hasn't resolved yet, I would recommend submitting a support ticket in Canvas. We aren't able to access any user information in the Community here, but a support ticket will go to the people who can. 🙂