Speedgrader asking for a Google login to view some submissions, but not all.

[Jen_Charles]

One of our teachers came to me yesterday with an issue in Speedgrader. In a web URL submission assignment, for just a couple of her kids, she got this Google login error screen:

It's not a screen I've seen before (usually it's an authorization prompt, if anything). And, when you click on Sign In there, it just tells you there's another error and to check third-party cookies. Which I did, and hers were set to only block them in incognito mode, and I specifically added Canvas as a place to accept them from.  There was no way for her to see the submissions.

This occurred for only 2 or 3 of the submissions. The rest were fine, as she was signed in.

To further complicate, when I went into Speedgrader through my admin view, I could see those students' submissions without issue. I didn't get this issue, so it wasn't fully the submissions.

Has anyone seen anything like this?

Thank you!

[Chris_Hofer]

@Jen_Charles ...

At first glance, it looks to me like this is a permission setting within the student's document.  Is the document set for public viewing or for those who have access to the link?  Or, there might be some other kind of sharing option that needs to be specified (not exactly sure what that is, though).  Maybe the student has not shared the document or has made it private so that nobody else can view it?  I'm not quite sure...but that would be my first guess.

I'm sure others here in the Community will chime in.  Good luck!

[Jen_Charles]

Thanks for the input, Chris. The thing that makes me think that isn't it is that her teacher can't see it, but I (who she doesn't know), can.  This one has me stumped!!

[chriscas]

Hi @Jen_Charles,

Found this topic while checking some old answers.  I somewhat agree with @Chris_Hofer that it seems like a permissions issue to me.  It could be that the student has shared the document to be visible to users within the google organization (school/university, district, etc).  In that case, anyone signed in to an account in the same organization would be able to see it.  The teacher may be signed in to a personal google (gmail) account instead of the organization one, which would then deny access, while you being signed in to the organization would have access.

This is at least my best guess at the root issue.

-Chris

[Jen_Charles · Accepted solution]

Thanks, @chriscas. We've definitely checked the permissions and the teacher was definitely in her school account. Fortunately the behavior has not become a regular occurrence so we're going to chalk it up to fluke for now!