Source Chooser Not Appearing on an embedded video

[rbalziebler]

We posted a video to our course and the Source Chooser allowed learners to view an enhanced version of the video.   We edited the video ( in a different software than it was created) and reposted and now the Source Chooser option is no longer visible.    Are there settings that need to be adjusted in Canvas to allow for the Source Chooser to be available on embedded videos?

[ColtonSwapp]

Hello @rbalziebler 

Thanks for posting about this in the Canvas Community! 

I understand that you are having some trouble with your videos. We might need to get some information from you on this to get a better understanding of what is happening. Just for clarification, was the original video you had using a third party tool of some sort that allowed students to source choose a more advanced view of the video? If so, what tool was that using originally? 

What type of sources did the sourse chooser allow the student to view originally? (I'm not familiar with a source chooser. in canvas with Media files) 

For the new edited video, did you just upload the video file to the course files and share it to the students? 

-Colton 

[greydon · Accepted solution]

Hello @rbalziebler 

Just to follow up with what @ColtonSwapp has already stated - it is likely  this third party app that you used to  edit the video. There isn't  a feature to turn on the source  chooser, as it  should be automatic. If it isn't appearing for you after the  edit with the external app, it is likely linked to the software. However, you'd need to speak with Canvas Support or your school IT help desk to run diagnostics  and tests on this. Have you been able to replicate the  behavior at all or was it a one time instance? Source chooser should be automatic and your third party app is very likely causing  issues with the feature.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767 

[rbalziebler]

Thanks so much for the reply

The solution that we used was to upload the original video again rather than use a downloaded version from Canvas to edit and repost.    When downloading a video from Canvas - whatever technological conversion Canvas does to the file created a blurred original to upload.    

Again thanks.  we got this fixed by uploading an edited original video again.