Service is currently unavailable. Try again later. Message in speedgrader

[EmmaHendren]

We have multiple teachers getting the Service is currently unavailable message in the SpeedGrader doc viewer. I have checked the Canvas status here https://status.instructure.com/ There are no known errors showing but there is an previous incident from October 22 saying the same incident has been resolved. Are any other instances encountering the same issue?

[dbrace · Accepted solution]

Hi @EmmaHendren,

Have you or any of your teachers reported this directly to Support?

I am asking because this is not something that has been reported by any of the faculty at my institution?

-Doug

[EmmaHendren]

Hi Doug,

I am the internal Canvas support admin for our instance. It is an issue occuring for all educators and students using the doc viewer/annotation tool. I was trying here before I log a support request with Canvas. That will be my next step. 

Thanks

[dbrace]

You are welcome @EmmaHendren and I understand your reason for checking here first. Hopefully it has been resolved by now since the problem has been occurring for at least a day.

If possible, please let us know what the problem was.

-Doug