Respondus "No Issuer Configured"

KristenBlais
Community Novice

I am trying to login to Respondus Lockdown browser, but every time I enter my user and password, I get a message stating "unable to login" and "no issuer configured for OpenID connect provider." I have tried to uninstall and reinstall Respondus, restart my computer and double checked my login info. I downloaded Respondus directly from my class' page. I am opening the application directly from my desktop, and I am on a MacBook Pro. The processor is 2.4 GHz Quad-Core Intel Core i5, and the version is Sonoma 14.5. I continue to get this message, and I am not sure what to do. Any recommendations are appreciated!

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