Receiving "logged in multiple times too quickly" error message

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JackChild
Community Member

When some of our students and teachers are logging in to Canvas they are receiving the message "you have recently logged in multiple times too quickly. Please wait a few seconds and try again."

 

This is happening on the first time logging in. Any ideas on how to fix it? 

 

Thank you!

 

 

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1 Solution
greydon
Instructure Alumni
Instructure Alumni

Hello @JackChild 

Thank you for contacting the Instructure Community. It looks like there have been a handful of institutions experiencing the same issue the last day or two. Please contact Canvas Support and let them know so they can document it. There will likely be a fix soon. The more documentation they have, the quicker they can pinpoint the issue and provide a resolution. Hopefully this helps.

How do I contact Canvas Support? - Instructure Community  

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