When some of our students and teachers are logging in to Canvas they are receiving the message "you have recently logged in multiple times too quickly. Please wait a few seconds and try again."
This is happening on the first time logging in. Any ideas on how to fix it?
Thank you for contacting the Instructure Community. It looks like there have been a handful of institutions experiencing the same issue the last day or two. Please contact Canvas Support and let them know so they can document it. There will likely be a fix soon. The more documentation they have, the quicker they can pinpoint the issue and provide a resolution. Hopefully this helps.
This has been happening at our institution all week long now. I've been speaking with support and so far we cannot figure out what is causing this issue.
Same with us; it seems to be affecting individuals who use multiple tabs of Canvas open and mobile users at a slightly higher rate. That may just be a bias in our user base though 🤣
Thank you for contacting the Instructure Community. It looks like there have been a handful of institutions experiencing the same issue the last day or two. Please contact Canvas Support and let them know so they can document it. There will likely be a fix soon. The more documentation they have, the quicker they can pinpoint the issue and provide a resolution. Hopefully this helps.
