One User SIS ID but multiple Canvas accounts
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At my institution, we use a single SIS ID for individuals, regardless of whether they hold more than one status (e.g., faculty, staff, or student). This practice causes complications within Canvas. For example, an instructor may have an SIS ID of 12345678. If that same instructor decides to take a class, the institution continues using the same 12345678 ID. However, now the individual has both a faculty/staff email address and a student email address (as our system adheres to a "one person, one ID" rule).
Canvas, via the SIS import, associates all courses—both instructor and student—with the Canvas account tied to the SIS ID that was created first. This leads to confusion, as users expect their student courses to appear under their student email login, and their faculty courses to be listed under their faculty/staff email login.
I have been manually merging these accounts when the issue arises, but now that we are using Dropout Detective and must assign users restricted admin privileges, manual merging is no longer a viable solution.
Does anyone else encounter this issue, and if so, how have you addressed it?
~Skot
