Observers & Missing Assignments

[MrsB4]

Why do parents only see 2 missing assignments when on my end there are many more showing missing? This has happened with 2 different parents. 

[KristinL · Accepted solution]

Hi @MrsB4 -

By chance, do you know how they're monitoring grades and assignments? Are they using a browser or are they using the Canvas Parent app? Sometimes, if the app stays open and you enter content, the page and/or app needs to be refreshed to align the content. If it's the browser, this would be a really good question to bring to Canvas Support. They'd be able to take a closer look! How do I contact Canvas Support? 

[MrsB4]

Thanks so much for your help. It is on a phone. I still have glitches even when I refresh but I guess this explains why. I will encourage parents to use the browser if possible.

[lmmurp2]

I have recently ran into this problem of the missing assignment counter not counting all missing assignments through both my view (teacher) , students, and observers. Under a particular student's grade page, it gives you a total missing at the top, but if you take the time to scroll down, students have way more assignments tagged as missing that aren't being counted. 

As a parent, if I saw " 0 missing assignments" I wouldn't take the time to scroll down to make sure that number was correct. 

Example attached of a student who  Canvas counts as missing  4  assignments but is actually missing 9 assignments.