Community Help

AlexandraCooper · ‎11-01-2022

Canvas won't work on my computer anymore and I do not know why. It just won't load and I definitely need it to.

Chris_Hofer · ‎11-01-2022

Sorry to read that you are experiencing difficulties accessing Canvas on your computer. Here are a few things you can try on your own:

Make sure that you are using an up-to-date web browser such as Google Chrome or Mozilla Firefox. If you are already using one of those browsers, try downloading the other one to see if you can get logged in. You can also check the document What are the browser and computer requirements for Instructure products?, and you'll find an area on that document where it will check your browser to make sure it's ok to use with Canvas.
Try clearing your web browser's cache/history. After you do this, close down your browser, re-start the browser, and then log back in Canvas. Did anything change?
- How do I clear my browser cache on a PC?
- How do I clear my browser cache on a Mac?
I found a couple pages on Pasadena City College's website that might provide some additional resources for you:
- Technology Requirements - Distance Education at PCC - Pasadena City College
- Tech Support - Distance Education at PCC - Pasadena City College
Beyond these options, you may need to reach out to Canvas Support to see if they have any other suggestions for you. Here is a Guide on how you can contact Support: How do I contact Canvas Support? - Instructure Community

Hopefully one or more of these things will be of help. Let folks in the Community know if there is anything else we can do to help...thanks!

Chris_Hofer · ‎11-01-2022

Sorry to read that you are experiencing difficulties accessing Canvas on your computer. Here are a few things you can try on your own:

Make sure that you are using an up-to-date web browser such as Google Chrome or Mozilla Firefox. If you are already using one of those browsers, try downloading the other one to see if you can get logged in. You can also check the document What are the browser and computer requirements for Instructure products?, and you'll find an area on that document where it will check your browser to make sure it's ok to use with Canvas.
Try clearing your web browser's cache/history. After you do this, close down your browser, re-start the browser, and then log back in Canvas. Did anything change?
- How do I clear my browser cache on a PC?
- How do I clear my browser cache on a Mac?
I found a couple pages on Pasadena City College's website that might provide some additional resources for you:
- Technology Requirements - Distance Education at PCC - Pasadena City College
- Tech Support - Distance Education at PCC - Pasadena City College
Beyond these options, you may need to reach out to Canvas Support to see if they have any other suggestions for you. Here is a Guide on how you can contact Support: How do I contact Canvas Support? - Instructure Community

Hopefully one or more of these things will be of help. Let folks in the Community know if there is anything else we can do to help...thanks!

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