New Analytics inactive enrollment status even though student is not inactive

PauliinaPunnone
Community Explorer

Hi!

One of our teachers is testing New Analytics and they came across this error message with one of their test students:

"This user has an inactive enrollment status or a deleted status. We cannot show data for this user in New Analytics."

analyticstesti.PNG

However, this student is not inactive or deleted. The test student can still view the course and access it normally. 

Is there a way to get the New Analytics working for this student? Is it a bug or..?

Looking forward to any possible solutions for this problem! 🙂

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