TutorMe is a 3rd party integration (looks to now be called Pear Deck Tutor). If you are having issues logging into that app, then that is likely something you will want to reach out to their support techs about since this is a community forum. You could also put in a support ticket through Canvas on the chance that it is something on Canvas's side of the connection.
Pear Deck Tutor's support email is support@tutor.peardeck.com
You could also check their help page at https://help.tutor.peardeck.com/en
