Lockdown won't accept Canvas New Quizzes

[MargaretBuddin]

I am a longtime Lockdown Browser user and Canvas user, never any problems (interpret this as "I think I know what I'm doing).  Right now, when I try to put any quiz made using Canvas's "New Quiz" format into Lockdown Browser, I just get the "please wait" notice that never ends. This has not happened before; I've previously used Lockdown for these quizzes. I've had my school district technology expert check on this and I still have no suggestions.

I'd really love to put my final exam into Lockdown Browser! Any suggestions?

[greydon]

Hello @MargaretBuddin 

You have New Quizzes then enabled on  your course and can access them fine, you just can't integrate it  with Lockdown Browser? That is odd as Lockdown and NQ are certainly compatible. Can you provide us with more specifics of how you set up the quiz and how you are  trying to get it work with Lockdown Browser? Have you tried  clearing your cache  and cookies, a different browser or device, uninstalling and then reinstalling lockdown browser? Did you IT department get back to you at all?

As an alternative, you are welcome to speak with Canvas Support directly to pinpoint the source of the issue and provide a resolution. They can look at the specifics of the quiz and your course setup:

How do I contact Canvas Support? - Instructure Community  

[MargaretBuddin]

Problem solved? After much trial and error, I found that my Canvas quizzes could be placed in Lockdown Browser only if, in the Canvas settings, I unchecked the box indicating the result should be synced to the school's Student Information System (PowerTeacher Pro).  

Once I went in and unchecked this box for each quiz, they easily worked with Lockdown Browser.  But now, after students complete their final exam, I will need to go into PowerTeacher Pro and manually enter their grades!

[Kathytt1]

Thank you! I was having the same issue and the hardest time figuring this out.