Issues with embedded Nearpod in Speedgrader

[richglasgow]

We have recently started running into issues with student submissions of embedded Nearpods. We have found that at the completion of the assignment students have to close out the tab for it to properly submit. However, about 1 out of every 20 shows up completely blank in speedgrader. Does anyone know a solution to this issue?

Thanks in advance.

[thovey · Accepted solution]

@richglasgow 

Regarding the blank Nearpod submissions in the speedgrader, are you able to see those submissions on the Nearpod side? Have you already spoken to Nearpod regarding this issue to verify data is being sent for that submission? If you have a case number from Nearpod for this issue I suggest submitting a support ticket to Canvas support. Be sure to include the case number provided by Nearpod as well as a screenshot of the submission in Nearpod. 

You can reach out to Canvas support here.

[richglasgow]

When I look at the Nearpod report for the assignment, it shows that the student has in fact completed the work. I have not spoken with Nearpod at this point to see if the data is being sent. I assumed that it was, as the other students' work is showing up and if nothing was sent, it would say "No submission". I was not sure which end to contact regarding this issue, so I started with Canvas. Since Nearpod is showing the work as complete, I am not sure where the problem lies.