Invalid Pairing code

[MollyRichter]

My son generated a Pairing Code on his Canvas account, but when I try to create a parent observer account it says "Invalid Pairing Code." There is no further information available so we tried again and created and entreted a new pairing code, but got the same notice.  Any suggestions as to what could be wrong would be appreciated. 

[tori_sifantonak · Accepted solution]

Hi @MollyRichter,

I'm so sorry to hear you are having trouble with the pairing code. I found a few other posts/solutions for this issue, and they mentioned copying and pasting the code was giving them trouble. The recommendation was to type in the code manually. 

Another important note is a student can have five active pairing codes at one time. If a student has five active pairing codes and a new pairing code is generated, the oldest pairing code will become inactive. This FAQ might also be helpful for you. 

I hope this helps!

[LisaEubanks]

I tried entering the pairing code by typing and not copying and pasting and it still wouldnt let me in. 

[JennyZuniga]

I am having the same issue

[GraydenStowell]

Same here - typing it does not solve it.