I get a message that says "Error occurred while creating conversation message" when trying to message my class.

[NathanKring]

I am trying to send a message in Canvas. The course is published, but I get the error "Error occurred while creating conversation message" when trying to send the message

[jayp1337]

same here 😞 very unfortunate

[ColbyToussaint]

Me too! I sent out a message earlier today without any issues but now I can't.  I've tried three different browsers and restarted my computer.  

[futureelemteach]

Yes me too! I can reply to old messages, but I cant send new ones. 

[DoctorMattio]

Same here, very frustrating.

[ArinzeNwafor]

Yep, same here. Found this out when I was trying to send a message to my teacher, and I'm glad to see I'm not the only one. Hopefully they can resolve this soon.

[FaytheBaxter]

I have the same problem

[IvettaAbramyan]

Same. Canvas mail feature must be down at the moment.

[GeorgeWaterman1]

I am having the same issue. What is happening with this software?

[GeorgeWaterman1]

Good point! Thank you!

[domingo_litong]

Same.  Thought something was wrong.

[domingo_litong]

Announcement is the alternative option.  It works.

[NatalieCussell]

That is not a bad short-term solution. I like your out-of-the-box thinking.

[RamappaChakrasa]

Same here, I was thinking I was doing something wrong. Thank you.

[kathy_arnold]

I am also having this same problem. 

[Stepheneich]

Having the same issue. 

[ethanwheathin]

I'm also having this issue, seems to be an issue on the server side.

[BernadetteLazar]

So not just me then? 

[iwuvkyu]

Also experiencing this problem. Hope it's fixed by morning, because I need to reach out to my professor and am trying to turn in an exam. :')

[profsharp]

I can reply to messages. I just can't create new ones. 

[J_Kurosaki]

Thank you for the information.

I'm afraid that "Help" - "Ask Your Instructor a Question" doesn't seem to work either.

[futureelemteach]

"Error occurred while creating conversation message"

I have been getting the same thing I thought it was me. Hopefully, they do fix it because I need to message my professor. Idk what's going on but it's low-key frustrating. 

[JihadBrown]

Always reassuring to know I'm not alone though. Thanks Nathan King

[NatalieCussell]

Students and Trainers are having the same issue here too. Fingers crossed this is resolved soon.

[J_Kurosaki]

I have had one successful attempt to send a message.
How about you all?

[NatalieCussell]

I've just tried one and its sent. 

[chriscas · Accepted solution]

Hi everyone,

It looks like there was an issue for a short amount of time a few hours ago.  It should be completely resolved now though luckily!  If you're still experiencing an issue, please contact Canvas Support to let them know.

-Chris

[yukamara]

I am getting this problem today 12/07/2024. This is the second time I am getting this problems this term. last time it occured, I just decided to post the message as an announcement. But this is really frustrating.

[KellyVikstrom-H]

My school is also experiencing this now - I just had at least 10 people tell me it has been happening between Thursday the 5th of December and today. 

[Nier_Osh]

I have the same problem here... Ive tried in different browsers and still the same...

[J_Kurosaki]

Hello,
I also had this problem on the 22nd of October.
I just tried and the message was sent successfully.
Does that error still occur?