How do I ELIMINATE the delivery of EVERY notification generated by an LTI 1.3 tool to my institution's Digital service support for CANVAS

[pmellalieu]

An external tool has been implemented at a University using LTI1.3.

The tool generates messages that are relayed through CANVAS Notifications to both the Instructor and Students enrolled in the course. That's nominal.

However, a copy of every notification is sent by email to the University's Digital Support person, sent as through from notifications@instructure.com. This is the person who set up the external tool on the university.

I want to ELIMINATE all messages from the external tool copied to the Digital Support person. ANd or know what settings to adjust in either the Conversations Settings or the Tool setup.

We tried adjusting the Conversation Settings to a weekly summary, but that has not stemmed the flow of notifications.

Any other advice, please, to stem the abundant copy of emails to the Digital Support person.

The person does not have Observer Role in the courses generating the notifications.

[chriscas]

Hi @pmellalieu,

Unfortunately, I don't think this is a question the community here will be able to easily answer since it sounds like you have a custom LTI 1.3 integration someone developed that's generating the notifications.  You'll probably need to have a developer comb through the code for the LTI looking for instances where the username or id of the support person may have been hardcoded in, as I don't think Canvas itself would add people to a notification on it's own.

Sorry i couldn't provide more info, but I hope this gives you a direction to go in to get this figured out and adjusted.

-Chris

[pmellalieu]

Thank you, Chris.

We are the coders of the LTI 1.3. I can't imagine we implemented a site-specific notification, but I've asked the question of our developers.

Given the high-level admin or observer role of the person receiving the notification messages, I strongly suspect there is a CANVAS setting that was enabled during her implementation of the tool....

[chriscas]

Hi @pmellalieu,

I don't really think there's much if anything about notifications that happens upon install of an LTI app, so that's why I suspect it's something else.  If you'd like, I can move this thread to the Developers Group, where there are some people more familiar with the tech aspects of LTI who may have more knowledge about this.  Let me know!

-Chris