Help - course is not loading, unable to open class

[RachelBrandon]

Hi, 

I am a grad student at The University of Northern Colorado. I am currently experiencing a technical issue and my course on canvas is not loading. It is showing white but not loading the course. It is a somewhat urgent issue because I am finalizing things for an online class ending this Sunday. I have tried restarting my computer, and refreshing the page. I am also going to email my professor to just let her know and ask for help that way too. Anything you guys could do on your end would be helpful! 

Thank you

Rachel Brandon 

[nwilson7 · Accepted solution]

Hello @RachelBrandon , sorry you are experiencing issues. There are a couple things to try.  First, make sure you are using a supported browser to access Canvas (I recommend Chrome).  Here is a list of the currently supported ones:  What are the browser and computer requirements for... - Instructure Community . 

If you are already using Chrome, I would clear you cache as that can sometime cause this issue.

Clear cache & cookies - Computer - Google Account Help

Hope one of these solve your issue!

-Nick