Gradebook Filters

[NancyCallaway]

I set my gradebook to show grades by due date (newest to oldest).  However, when doing so, it does not work.  Nor do the other filters like oldest to newest module, etc.  Any suggestions as to how to make it "stick"?

Thanks!

[Ron_Bowman]

@NancyCallaway -

Based on what you say, when you select the newest to oldest filter as shown below

 That after you leave the course and come back that the selection of newest to oldest is not in effect?

If that is the case, I do not know why the filter setting is not being maintained - it is for me (dogbert tech is great).  For this situation you may have to contact your Canvas admins who may be able to figure it out, or they could contact canvas support to try and find out what is going on.

If what I mentioned above is not the case, please reply back with some more information.

Ron

[greydon]

Hello @NancyCallaway 

In addition to what @Ron_Bowman mentioned - It could be your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

This usually resolves intermittent issues when things aren't loading or functioning as expected. If after clearing the cache or trying another browser or  device still isn't working, you'll want to contact Canvas Support directly.

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767