Email attached to a different user
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a previous employee at my school (over 3 years ago) that is getting notifications from current Canvas courses. She is not a user in canvas (from what I can tell). When I type in her name under "people" I get nothing. When I search for her e-mail address, I get a different teacher that is currently here. When I check his credentials: email, username, classes etc. I cannot find her e-mail address anywhere.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @edenos ,
Have you tried masquerading as the current employee to see if they have additional emails listed in their user profile? I found it's sometimes it's hard to see all of a user's emails without masquerading. If it's still not coming up, though, I'd recommend reaching out to Canvas Support for further assistance.
Best of luck,
Naomi