Edit welcome email

[KevinSingleton]

When students register for courses in Campus Cafe, which is linked to Canvas, they receive an email with a link to a login screen.  Since we use Google to log into Canvas, this link doesn't work and creates confusion.

Is there a way to edit the email to exclude the link and replace it with instructions to log into Canvas using their Google apps?

[ryan_corris]

Hey @KevinSingleton! 

I am not familiar with Campus Cafe, but did some quick research online.  I am curious to know if the email originates with Campus Cafe or if it sent from Canvas.  If it comes from Canvas Cafe, have you tried checking with them to see if they have a solution to your question? Here is a link to their contact page.

If the email originates from Canvas, maybe someone else in the Community will be able to answer this question.

Good luck!

[KevinSingleton]

Thanks, Ryan.

The email almost certainly comes from Canvas, since it only appears after a student registers for a course and is added to the course in Canvas, and because it contains the Canvas login link, which is not known by Campus Cafe. 

[ryan_corris]

I thought that might be the case, bust wasn't sure since not being familiar with Campus Cafe.  If you do not get an answer from the Community, maybe try Canvas Support to see if they have a solution.  

[ProfessorBeyrer · Accepted solution]

Thank you @KevinSingleton for those additional details. I think what's happening is the student users are not being enrolled via an SIS integration. This is the best option to avoid the confusion your students encounter because it does not trigger the email invitation, which occurs when a user is enrolled via the People page in a course. 

The suggestion from @ryan_corris to contact Campus Cafe is the best option, and I would go directly to your local institution's Canvas admin team to ask them to set up Canvas enrollment via SIS. You mention three different systems - Campus Cafe, Google, and Canvas; it's easy to see how the systems don't communicate with each other as well as we wish. My college has some similar challenges, and we use an SIS to create and enroll user accounts in the various systems that our students use.