Does't Work

[mram3002]

My canvas isn't loading all of the icons on the side and none of my classes are loading and it's just doing this when I'm using my MacBook Pro but when I use a school computer it works. So I was wondering if you could get back to me. Here is my number (559) 802-2633 and my email is MR12690000@gmail.com

[Chris_Hofer · Accepted solution]

@mram3002 ...

Here are some basic troubleshooting things for you to try:

• Are you able to see your courses when you navigate to "Courses" >> "All Courses"?  How do I view all my Canvas courses as a student?
• Have you tried using a different, up-to-date browser such as Mozilla Firefox or Google Chrome?
• Have you contacted your Online Learning / eLearning department at College of the Sequoias?  I found this page on their website which might be of some help: College of the Sequoias | Canvas at College of the Sequoias (cos.edu).

Let Community members know if you have any questions about this...thanks!

[Chris_Hofer · Accepted solution]

@mram3002 ...

Here are some basic troubleshooting things for you to try:

• Are you able to see your courses when you navigate to "Courses" >> "All Courses"?  How do I view all my Canvas courses as a student?
• Have you tried using a different, up-to-date browser such as Mozilla Firefox or Google Chrome?
• Have you contacted your Online Learning / eLearning department at College of the Sequoias?  I found this page on their website which might be of some help: College of the Sequoias | Canvas at College of the Sequoias (cos.edu).

Let Community members know if you have any questions about this...thanks!

[nwilson7 · Accepted solution]

@mram3002 Welcome to the Canvas community.  If you are using Google Chrome, you most likely need to clear your cache as that sometimes will cause either the icons to not show or for them to blink.

Clear cache & cookies - Computer - Google Account Help

This issue can also be caused by not using a supported browser (although Safari is listed as supported, I see this happen a lot on Safari)

Here is the most current list of supported browsers:

What are the browser and computer requirements for Instructure products? 

Hope this helps!

-Nick