Deleting an outcome in a rubric

[PaulaJenson]

Is anyone else having trouble deleting the default outcome in a rubric? It was working fine last week. Today the trash can is not there

[Ron_Bowman · Accepted solution]

@PaulaJenson -

I am assuming you mean the default criteria.  I just checked it out, and I am seeing what you are when creating a new rubric.  I checked an existing one and went into edit and the trash can was there to delete.  I then went back to the new one and edited it and the trash can appeared.  

What I found is create the rubric, click on update rubric and then reload the rubric page and then go into edit mode for the new rubric to see the trash can.

Ron

[Ron_Bowman · Accepted solution]

@PaulaJenson -

I am assuming you mean the default criteria.  I just checked it out, and I am seeing what you are when creating a new rubric.  I checked an existing one and went into edit and the trash can was there to delete.  I then went back to the new one and edited it and the trash can appeared.  

What I found is create the rubric, click on update rubric and then reload the rubric page and then go into edit mode for the new rubric to see the trash can.

Ron

[mnagel]

Cool work around, but that's a lot of clicks, right? Like, this is broken. Will it be fixed?

[Ron_Bowman]

@mnagel -

What I described is not what the normal behavior had been.  I believe this change occurred with the latest update to Canvas a couple of weeks ago.  I do not know if anyone has reported it to Instructure or not.  My guess is that the problem will be "temporary" in that it will be fixed, but I do not know when that would occur.

Ron

[Ron_Bowman]

@mnagel @PaulaJenson -

I just reported the issue to canvas through our reporting system.  So hopefully they are already aware of it and working on a fix.  The problem is actually a little worse than I thought.  anytime you update a rubric and then go back to edit it, the trash cans disappear, so once you update, you have to then reload the rubrics page and then go in and edit the rubric to get the trash cans.

Also, when adding criteria, if it is a new criteria you don't get a trash can.  However, if you duplicate one, you do.

Ron

[schitwood]

I am having this same issue. We use Canvas Outcomes for our assessment processes. This is going to be a big problem for our assessments results in the Outcomes Report. The work around is extraordinarily cumbersome. Is there a way to urge the fix along?

[schitwood]

I have a small update regarding the auto populated criteria that will no longer delete when creating a rubric. I called the support line today. The information I received explained that the engineers are aware of the problem and are looking in to it. Hopefully, with enough inquiries, the problem will be resolved soon. For now, the only solution is to create the rubric, refresh your screen, click the pencil to edit the rubric, and then delete it. Fingers crossed a fix occurs soon!

[David_Stafford]

I'd be keen to see a fix for this too. the workarounds aren't ideal.

[rnb024]

Please fix this issue. It is difficult enough to encourage faculty to use rubrics. We need this interface to be efficient. 

[schitwood · Accepted solution]

I received a message from Instructure Support regarding the issues with outcomes / rubrics in Canvas. Please see the message below. It appears a fix is just around the corner:

Hello,

Your Canvas case 10662810 has been updated with a new message.

Hello, Our engineers have created a fix that has passed initial QA testing. The next step is for this fix to be deployed to our Beta environment, where it will be available for Teachers and other Administrators to test, and to ensure it is working properly before it will be added to our live Production environment. We will provide another update once the fix has been applied to the Beta environment, or if there are any other changes to its status. This ticket will remain in an "On-Hold" status at this time. We appreciate your patience throughout the process of testing and implementing a fix for this issue - if you have any questions about this message or the status of this fix, please feel free to contact Support. Keep Learning! Support Panda Notifier of Things

Thanks!

Canvas Support

[schitwood]

Greetings!

I have another update from Canvas Support regarding the default criteria in rubrics. The fix is indeed working in the beta environment. I tried it, and everything functioned as it should. The trash can appeared next to the default criteria, and I was able to remove it from the rubric. The fix should go live on April 10, 2024. I am very relieved this will be fixed before the end of the semester.

[Ron_Bowman]

@schitwood -

Thanks for posting the information.  I have been doing a little work with existing Rubrics and had not noticed any changes.  Hopefully it is operational now for new rubrics.

Ron