Cross-listed course and adding user after the fact

[jaime_nolasco]

I had a user contact me regarding a course shell they were added to as a T.A. and their inability to view certain student's submitted work for grading.  I took a look and noticed that the students that they couldn't view were from the cross-listed section, is it possible to fix this without have to decross-list?

[mzimmerman · Accepted solution]

Hi Jaime,

You shouldn't have to de-crosslist the course.  However, you may need to. remove and re-add the TA, or add them to the other (crosslisted) section,

My guess is that when the TA was added, this option was checked "User can only interact with their section" option was checked:

[mzimmerman · Accepted solution]

Hi Jaime,

You shouldn't have to de-crosslist the course.  However, you may need to. remove and re-add the TA, or add them to the other (crosslisted) section,

My guess is that when the TA was added, this option was checked "User can only interact with their section" option was checked:

[jaime_nolasco · Accepted solution]

@mzimmerman you are correct and that fixed the issue, thanks for the solution!

[JeffW]

Hi @jaime_nolasco !

@mzimmerman is exactly right. If the TA can see students in their own section but not this particular student who is in a different section within the same shell then they are likely restricted to only interacting with users in their own section. 

This can be managed by clicking the TA's name in the people list and then clicking their name again in the context menu. You should see an option, though you may need to click "more user details", to allow them to interact with students outside their section.