Course says it's published but I can't open it

Jump to solution
OliviaRose
Community Novice

When I click on "All Courses", I can see my new courses for the winter term. Two say they are published. When I click on them, nothing happens, and I cannot open them. Please help!

0 Likes
1 Solution
Chris_Hofer
Community Coach
Community Coach

@OliviaRose ...

Do you know the official start date of the courses you are taking?  For example, if the official start date is not until Monday, January 8, 2024, your instructor might have the start date of the course also set to January 8, 2024 and have an option selected to restrict access before that date...even if the course is published.  If the official course start date was earlier this week (such as January 3, 2024), then you should reach out to your school's Online Learning / eLearning / Distance Education team to see if they can help identify why you are not able to access your courses in Canvas.

You could also try contacting your instructors for these courses within Canvas.  You can do this by following the information in this Guide: How do I get help with Canvas as a student?.

Hopefully this information will be of some help to you.  Good luck!

View solution in original post