Combining two accounts

[amcdonough]

Is there a way to combine my two accounts?

I have amandamcdono@gmail.com and amcdonough@kibesd.org .

Thank you!

[KristinL]

Hi @amcdonough -

If you're looking to combine accounts you use at a single school, the local administrator can help you! 

Are you looking to combine accounts for access in the Community? If so, we can help you do that!

[DanielBell]

I would like to combine my accounts so I can use resources in both. I have a personal account for dbell@imd.franklin.edu and then my canvas account is daniel.bell@franklin.edu. For the second account the username might be belld as they use both. thank you

[Chris_Hofer]

Hi there, @DanielBell ...

Are you asking to combine accounts within your school's Canvas environment?  Or, are you asking to combine accounts here in the Canvas Community?

[dbell4]

I am interested in combining my Franklin Account with my personal community accout. I created an account with images and other content that I would like to have access to in my Franklin canvas account. There is a button that says to combine. When I do I get a response that I have no courses, which i know i do.

[KristinL]

hi @dbell4 -

If you have two accounts you use to sign into the Community, we can't merge them, but we can change the sign-in information you use. We can help you with that, if you'd like. We would need to know which accounts you have and then which one you'd like the content from and which one you'd like to use to sign in. This can be done in private messages.

If you have two Canvas accounts at the same school, you can merge them. If they are at different schools, you cannot. How do I merge my user account with an account using the same email address as an instructor? 

[amandamcdono]

Combine for access in the Community.  I would love help!

[KristinL]

We can do that! 🐼

Which account would you like to use for sign-in?

[KristinL]

Which email address would you like to use for your sign-in? The other account will be closed and then merged with the one you use.

[Ratn_14]

on accounts that have been combine, does one of the accounts automatically become inactive or does it need to be manually deactivated?

[KristinL]

@Ratn_14 - We have to choose to close one of them in the process. It will no longer exist.

[KristinL · Accepted solution]

It’s been a while since we’ve heard from you. We hope you are doing well and that you’ve found an answer to your question!

The Community Team acknowledges that this thread does not have a proper answer. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.