Canvas stopped working
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Canvas stopped working around 12:00 AM - Wednesday 12-18-19
Its final exam grading time WHAT THE DEAL!?
Solved! Go to Solution.
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Hi @emersonb Thank You for your question. This is obviously super important to get to the bottom of - quickly.
I've just checked for 'incident history' with regards to Canvas globally. Nothing stood out there.
Before I go on, have you checked your browser?
Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
And cleared your cache?
How do I clear my browser cache on a PC?
https://community.canvaslms.com/docs/DOC-10708-67952720330
BUT...
I'm assuming it is related to your institution.
This is how you submit a support ticket at Salve Submit a Ticket | Salve Regina University.
And here are the Help Desk contact details Help Desk | Salve Regina University
I hope you get an answer from them as soon as possible.