Canvas - Zoom Pro LTI upgrade from 1.1 to 1.3 loses appointments

[morgan_j]

I am in the process of testing the upgrade of Zoom Pro LTI 1.1 to version 1.3 in our Canvas LMS test environment.  After I finished upgrading to 1.3, I verified in my Canvas course that all Upcoming Meetings, Previous Meetings, and Cloud Recordings were still there and available.  So, that part looked fine.  But when i clicked on the "Appointments" tab, the schedule I created from my office hours was gone.  

From my testing, the transition from Zoom Pro LTI 1.1 to 1.3 is easy and seamless, except for the created schedules in the "Appointment" tab, which don't seem to come back.

Wondering if anyone else has experienced this, and if they found a solution for this issue?

Thanks!

Jeff

  

[dbrace]

Hi @morgan_j,

I do not have an answer for you because my institution is using LTI Pro 1.1 and not 1.3. I also do not know how many of our Zoom meeting hosts (faculty) are using the "Appointments" and "Bookable " Schedules" feature.

I believe @Jeff_F has some experience transitioning from 1.1 to 1.3 but someone else might be able to help out.

I do have a question. In LTI Pro 1.3, if you use the functionality, are the meetings seen in LTI Pro 1.1? Knowing the answer to that question might help a little bit.

My only recommendations are:

1. consider posting in the Zoom Community
2. contact Zoom Support (if you are not a Zoom admin, you might need to work with your IT Department to do that)

In a worst case scenario:

1. try to find out how many Zoom meeting hosts (faculty) are using that functionality (I am not sure if Zoom has a report for that type of "meeting")
2. ask those Zoom meeting hosts (faculty) if they are using the integration between Zoom and Canvas
3. let those Zoom meeting hosts (faculty) know ahead-of-time that these types of meetings might be lost when you roll-out
4. based on your school's calendar, change the roll-out so that the impact is not as bad

When it comes to upgrading from "version A" to "version B" of something, more often then we might like, situations like this are handled by communicating with end users ahead-of-time.

-Doug

[Jeff_F]

@morgan_j  - we didn't have the same experience with the scheduler. That feature was released after we migrated.  Release notes for LTI Pro

If you hadn't, I suggested touching base with Zoom support on the issue. Thay may be able to fully transition all meetings (and bookings). To do so I suspect there may be need to call for a Zoom downtime. ;o(  But chances are there is some point in the summer sans classes.