Canvas SpeedGrader Tool Bar is Missing

[D3uMyUaFq]

The Canvas SpeedGrader Tool Bar disappeared. All of the assignments are submitted as a PDF. When I first access a student's assignment, the tool bar will show for a second and then disappear. There is no peer review involved. I would appreciate it if someone could trouble shoot this problem with me.

Jenny

[greydon · Accepted solution]

Hello @D3uMyUaFq 

This sounds like a browser or wifi issue. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

[Categorify]

This happens in the android app on my tablet all the time, even after clearing cache and reinstalling the app. The only "fix" is to go back to the assignments page and reopen an assignment. The first assignment always opens with the toolbar in speedgrader, but the moment I swipe to the next submission, it vanished after two seconds. Definitely a bug in the app.