Audio Files not playing on iPad

[jackie_maggo]

As of last week, audio files are not playing on Canvas in the iPad application.

The files are all mp3 files and regularly play on Desktop/Windows, but when students try to access them on their iPads they do not have the "play" feature or button.

Has anyone encountered this issue and is there a solution?

It happens in all Canvas assignments, be it Quizzes or regular Assignments.

[dbrace]

Hi @jackie_maggo,

I do not have an answer for you but I have included @AkosFarago. Akos is the Product Manager of Canvas Studio and has been working on the updated media player that was documented in the release notes at  Canvas Release Notes (2025-04-19) - Instructure Community - 637511 .

@AkosFarago, are you able to help @jackie_maggo.

-Doug