Are you experiencing missing/broken images in Canvas (Pages etc.) since 6 November 2024 ?

paul_fynn
Community Contributor

 

As with other Canvas users we have experienced past issues with images in Canvas Quizzes and Quiz Banks, particularly associated with copying and importing to alternate Canvas courses. We understand that this has been under investigation by our Canvas colleagues since the summer, and that a resolution was in hand.

  • Our impression is that a fix may have been deployed over the last few days, and that the fix has had adverse impacts on embedded page images
    • For context, we store our navigation icons in a central 'institutional access' Course and Fileas area, and disseminate these via template pages (sample below)
      • ie the images are not localised, but are previewed from that central institutional access course and files area
    • The fix seems to have simultaneously affected our live, Test and Beta environments

As of Wednesday 6th November 2024 +/= 1700 GMT (UK) we have selective broken links in our landing pages (per the before and after images below). These icons were set up in 2021, and on checking the storage location we find that the images on which the icons are based appear to have been deleted from the course page.

We have passed the details to our IT Support, and Canvas, and are awaiting their advice - in the meantime is anyone else able to confirm that they are experiencing similar issues ?

Broken Images.jpg

 

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