Adding Existing Users to Sub-Account Group

[mdthomas]

I'm looking for a method to add a new user to a group at the sub-account level.  The steps to add a person to a sub-account group I know.  My problem is that our users are added in by our SIS to the root account.  But then we create sub-accounts and groups under those sub-accounts, especially so departmental adminstrators can manage.  However, a new administrative assistant account was created, she is not tied to a particular course underneath the sub-account.  However, I need to add her to a group under the sub-account.  I know her account exists, but when adding the person and using the search, I am always presented with "No Users Found". 

I didn't want to use a spreadsheet to create and manage the group, because then I would have to use a spreadsheet to add/remove members.  So, how do you assign an existing user to a sub-account?  Any other advice that might assist in this situation?

- Melissa

[kona]

mdthomas​, I just saw the following feature idea - - not sure if it will help, but I thought it might provide some extra information to your situation.

[kona · Accepted solution]

mdthomas​, I was looking into this again and my only work around is to create a dummy/sandbox course that is linked to the sub-account and then add anyone you'd like to be able to add to a group in that sub-account who isn't already showing up. Not perfect, but it seems like it would work.

[mdthomas]

Thanks as this was helpful.  Upon reading the previous post and trying it out, it does seem this is the best work around for this situation.  Only a year in and continue to learn nuances.

[kona]

Absolutely! We've been using Canvas since 2012 and I have no idea why I didn't think of this before! I definitely learn something new almost every day!

[DrVKHerrera]

To add someone to sub accounts complete the following steps:

• Go to sub accounts 
• Select the sub account that you want to add a user to 
• On the left navigation bar, select settings 
• The settings options will display on your dashboard, 
• Select the "Admin" tab. 
• You will then see an option to add account admins for the sub account.