Our Canvas instance serves multiple different user groups, including some that authenticate and create user accounts via Catalog SSO. Other user accounts are established via SIS import. The result of this is that we have users that possess multiple accounts. Obviously, this can cause some confusion in our enrollment processes.
To identify possible candidates for merge, we can identify these by matching login IDs (in our case, emails) across accounts in the instance. Of course, this is complicated by the fact that users often have multiple login ID's.
Any best practices or tips for identifying accounts for merge? Or, to ammeliorate the issue in some other way?
Thanks
Logan
