Recently we've had users paying for courses, appearing on our Authorize.net report as Paid but NOT getting enrolled into the course they paid for. When an admin logs in "acting as the user" we can see the course in the cart and the timer counting down. We can also see Payment Failed in the dashboard Purchases. It is not happening on all our courses, so I believe it's something to do with the way the user selects the course, goes to payment, closes the payment screen, but the window with the shopping cart is still open and not completing the "process".
My question: What is the difference between the setting for "Enroll Button Behavior"? We are set for "Adds listing to the shopping cart and starts checkout selected", not the "Starts enrollment only for the specific listing." Can someone explain the difference. This is the setting for the Main Catalog, it is the Parent for all sub catalogs. Thanks.
