Certificates not generating for some

[mdthomas]

I'm still growing with our support of Catalog and have a Catalog Administrator training listing associated with a course that I have been modifying over the years. However, now I have a few individuals who have gone through the listing but are not receiving their certificate. Questions:

1. Is there a way to confirm/vet that they have completed the requirements on their behalf?
2. If the listing was setup for 30 days to complete and that time has expired, can you change their "section" to give them more time?

Based on this experience, I'm thinking of shutting down this version of the course and creating a new course/listing for future individuals who need to go through the training. Love to hear from others based on their experiences.

[jscarlson]

I would suggest that you add this to the agenda for our upcoming Catalog Users group meeting on Friday.

NOTE: WORKING REMOTELY, RESPONSES MAY BE DELAYED

Janet Carlson, PHR, SHRM-CP

Program Coordinator

Kansas State University Global Campus

Online/Noncredit Professional Development Programs

1615 Anderson Avenue, #114 (Note: mail received once/week)

Manhattan, KS 66502

785-532-2494 (Note: voice mail is checked once/day; response will be delayed)

Harmony| Achiever | Discipline | Deliberative | Empathy

[jsowalsk]

Also, talk with your CSM about analytical data to be updated. They can still get the certificate from their Student Dashboard. Also, make sure the modules are set up to have requirements.