Catalog "Completed" Status Broken with January 2020 Update

[krista_watts]

Hello! I think we may be experiencing student course status (Completed vs Not Completed) issues since the latest Catalog update. We have completions listed through 1/14/20, but nothing after that date. We have prerequisites in all of our self-paced courses, and also have course access dates. Prior to the update, it looks like the "Completed" notation displayed as soon as they satisfied all of the requirements in the Canvas course, but since 1/15, this looks to be driven solely by the course dates, or may not switch to "Completed" at all (unsure of which is true as none of our courses close for another month or two). I've checked multiple students across multiple of our courses, each having satisfied all requirements since 1/14, and none are showing as "Completed" in Catalog.

Is anyone else experiencing this issue?

Thanks!!

[jsowalsk]

Yes, please report this to your CSM and they will report it. This happened to us too.

[krista_watts]

Thanks, Jessica! Though I'm sorry to hear it's a larger issue, I'm still glad we aren't the only ones in the boat. I'll see what our CMS can do to help us out.

[jsowalsk]

Great!

[jsowalsk]

Also, make sure a section is added to the course and the course start and end dates to reflect the section appearing in Catalog on the listing and for the certificate to be sent -- but right now a student needs to go to the Student Dashboard to get their certificate even though the analytics read Not Completed.

[krista_watts]

Thanks for the note! I've tested by creating an admin account for several of our users to ensure their certificates are showing correctly, and all looks well. The courses even show-up in their "Completed" list, rather than the "Not Completed" list. If the same can be reflected in Analytics, like they were previously, we will be good to go. Thanks!

[jsowalsk]

Great!

[jfenton]

 @krista_watts ‌ thank you for posting. We're aware of an issue with the way that Canvas is sending a live event for course completion in a rare case. We have a potential fix that we're actively working on. This issue has been difficult for us to diagnose as we've been unable to reproduce the issue internally, but we're hopeful that our fix will solve the problem.

In the mean time, we have written a script that we can run for any impacted institution which will true up the analytics in Catalog. If you'd like us to run this script for your institution, please reach out to support. 

Thank you for your patience as we work to resolve this issue. 

[jsowalsk]

Thank you,  @jfenton .