Pathway progress never updates?

[JustineEvansUMT]

My pathways' progress has been stuck on "Progress up to date as of 7/24/24, 7:37 PM. Your progress will be updated soon" since that date. I contacted the issuer and she mentioned that some students' progress was "stuck" and that they had to manually issue completion. I'd like to see this fixed structurally on my Credentials page, though. Is there any way I could get this completion confirmed and attached to my pathways? I've included screenshots of the completed course page and the incomplete pathways. 

Completed Course Badge: https://olc.instructure.com/courses/1207/external_tools/216

Pathways: OLC Instructional Designer Certificate Program, OSCQR Course Quality Reviewer

Account: olc.instructure.com, Justine Evans (justine.evans@mso.umt.edu)

Thanks!
Justine

[AnissaThompson]

Have a similar issue across several of my issuers over the last few weeks. I did notice that one of the students I noted yesterday, was cleared today, but others have been for a few weeks...

[JustineEvansUMT]

Thanks for the share, Anissa. Still nothing for me personally, but it's nice to hear that maybe it'll be addressed if others are also experiencing it. 

[elisabeth_stuck]

We also just discovered this issue Justine with Pathways for our offerings. All of them seem to be stuck at "Calculating progress..." and from what I can tell have been that way since July of this year. I did submit a support ticket to Canvas, and they responded saying that this was a known issue several other institutions were experiencing and added me onto a larger issue ticket for it. Still waiting on a response, but it may be worth it for you to email Canvas support as well.

[JustineEvansUMT · Accepted solution]

Thank you, @elisabeth_stuck ! I checked this morning and I'm seeing completion. It looks like it took around 2 months.

[jsowalsk]

@JustineEvansUMT In the future, I would recommend contacting support@badgr.com for assistance.