I got six badges from a Summer program I applied to (the experiment digital) but now all my badges disappeared and I can't find any of them

[Salma7]

I got six badges from a Summer program I applied to (the experiment digital) but now all my badges disappeared and I can't find any of them

[cstrikwerda · Accepted solution]

Hello @Salma7 

Thanks for posting in the Canvas Credentials Community!

I understand that you are signing into your backpack and you are not seeing previously awarded badges.

When checking this is usually due to the badges having been awarded to a different email, and potentially using a different email when signing in. 
Could you check to see which email the badges were awarded to?
Here is a guide for using the Canvas Badges Backpack: https://community.canvaslms.com/t5/Canvas-Badges-Credentials/How-do-I-use-the-Canvas-Badges-Backpack...
If you have been awarded badges to a different email, you can merge the accounts. Here is a reference for that if needed: 
https://community.canvaslms.com/t5/Canvas-Badges-Credentials/Managing-your-Canvas-Badges-Credentials...

If you are not finding the badges and need assistance, please reach out to our team at support@badgr.com

Hope this helps!