Submitted New Quizzes not showing as complete

[cdhar1]

One student has reported taking and submitting a New Quiz multiple times. The New Quiz shows as incomplete (no green button indicating the assignment has been submitted in the student's module). When I try to grade it in SpeedGrader, it shows nothing has been submitted. There is no score in the gradebook for the questions that are automatically graded like there are for the other students who took the exact same New Quiz without any problems. This student has successfully completed other new quiz assignments without any issues in this course. I have seen the student's screen and know for a fact that the the quiz was completed. Does anyone know why this is happening and how to fix it?

[cdhar1]

The New Quiz I was discussing is required to complete the module and move on to the next one. 

There are 3 different student in my class who are having the same problem described in my original post with 3 different New Quiz assignments.

[Renee_Carney · Accepted solution]

 @cdhar1 

Did you use the 'report a problem' link in the help menu of your Canvas instance to report this to support?  If not, please have each student navigate to the quiz that is not showing in your grade queue and have them use the link to share this anomaly with support.  Thanks

[cdhar1]

Thanks for your response, Renee. Our IT reported it and Canvas Support pushed an update a few weeks ago. We haven't had any issues since. 

[jozua]

Wow, I don't understand how "each student has to report this to Canvas support" can be seen as an accepted solution for this problem!

Experiencing the same issue, but it is not viable to have each student report it support. Do I have other options?

[mathieu]

Agreed. How on earth did this get an accepted solution?

[chenshall]

We have recently discovered the same/similar problem with two New Quizzes in our course. For some reason, for all students on this course who complete the quiz, it is still showing up as incomplete in Gradebook - a big X, which obviously upsets students. If students have completed all the questions, why on earth is it still showing up as incomplete?