SpeedGrader iPad App - Some Audio Comments Failing To Upload

[barnettda]

Hi, everyone,

Recently, while grading essays using the iPad SpeedGrader mobile app, and adding short audio comments to each (ranging from 30 seconds to two minutes or so), I encountered a periodic "failed" message when I tried posting the comment. There seemed to be no rhyme nor reason for the problem, since comments varied in length.

I was able to post text comments, and post the grade, just fine.

I tried trashing and redoing the audio comments, but could not get them to upload. Going to the next student and uploading audio comments worked fine--until I encountered the issue again. It's making me shy about using SpeedGrader.

My wifi connection is strong, I'm using an iPad Air 2 with iOS 10, and even logging out and logging back in, closing the app and reopening it, didn't change the problem with that individual student. The error would occur for a handful of students in each set of essays.

I assume it's something I'm doing (or not doing) since this doesn't seem to be an issue others have encountered. But any suggestions on how I can troubleshoot this?

Thanks!

Cheerily,

Dan

[kona]

I know Speedgrader has been having some on and off issues the last few days, so I'm wondering if that might be it. If you want to check for sure, submit a Help ticket next time it happens for you.

[dchilds]

I am having the same trouble.  Using SpeedGrader on my iPad, I cannot post audio or video comments on assignments in any of my classes. I get the "Failed" error message.

[Stef_retired]

Let's bring the Canvas Mobile Users​ into the conversation to see if they can shed some light on this SpeedGrader app issue.

[rseilham]

 @KristinL ​ Any insight? I guess it will come to light in your SpeedGrader course this week?

[rseilham]

I'm circling back on this. Is this still an issue? There haven't been any updates to SpeedGrader since, so I can't suggest an update, only an uninstall and reinstall. Do you have any insight on this Deactivated user​?

[jfahs]

Hi Ryan,

Yes, encounter the same issue this morning. I submitted a case to Canvas support and am waiting for their response. 

Annotation, text comments, and speech to text work without issue. However, audio and video recordings both fail when trying to post. They are less than 20 seconds each in length and play fine in preview mode. On campus wireless access seems fine.  I tried several times without success. 

Joe

[jfahs]

Canvas support has confirmed that there is an ongoing issue with posting audio and video comments in SpeedGrader for iPad and is working on a fix. Once resolved, an update to the app will be released though no estimated ready date at this time.   

Joe Fahs (2-1-17)

[jfahs]

And that was super fast ... Less than two minutes after posting, the new SpeedGrader 2.1.2 update was released in the App store with a fix for media comments.  And yes, it works so far -- at least for audio and video comments under 15 seconds.

[kenneth_rogers]

Hi there,  @barnettda !

I wanted to reach out and see how things were. How are things with the introduction of the Canvas Teach app? (See: What is the Canvas Teacher app?, Welcome, Canvas Teacher! and, Mobile Guides - Canvas Teacher).

For now, since this question is from over a year ago, I am going to mark it as "Assumed Answered." This won't prevent others from commenting on the question in the event they have additional feedback!

[barnettda]

Hi,  @kenneth_rogers ‌!

Thanks for asking!

The Teacher app works great now for creating and uploading audio comments! I depend on it, and the uploads are quick, allowing me to move on to the next student paper. That issue is resolved.

The only problem I've encountered on my iPad with the Teacher app is that once per grading session the app has a hard time resolving the student submission (.doc or .docx) and the app crashes. Just once per session, but one doesn't know when the crash will come. 🙂

It's pretty easy to recover from and complete the grading. When I open the app the problem file always resolves just fine, so I haven't posted anything for Canvas support since the issue is so intermittent.

Bottom line: The Teacher app is a wondrous achievement!

Cheerily,

Dan

[rseilham]

  @barnettda ‌, thanks for the feedback! The intermittent issues are worst, right? I would still encourage you to contact support. Support and/or the mobile team can review your crash logs and maybe pinpoint that issue.