Letters In Canvas

[mckenziemr03]

How do I view letters in Canvas? They are showing up blank.

[kmeeusen · Accepted solution]

Hi  @mckenziemr03  Welcome to the Canvas Community!

What do you mean by "Letters". Are you talking about text on a page or are you asking about documents of some kind?

Anyways, it is most likely a browser issue, and we have been seeing lots of that in the last couple weeks.  You will want to check out the following guide Which browsers does Canvas support? Good idea to also check out this one https://community.canvaslms.com/docs/DOC-10721-67952720328?sr=search&searchId=30e8da76-9403-4d83-aa3... 

Good luck,

Kelley

[Robbie_Grant]

 @mckenziemr03 ,

Welcome to the Canvas Community!

Can you please provide us with a little more information?  Are you a student or instructor?

Are you talking about documents on pages? Are you talking about files in Speed Grader?

Here are some troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Robbie