How do you get SNAP 2016 to work in Canvas?

[bbranhma5001]

#SNAP2016

I can't get SNAP 2016 to work in Canvas. I've downloaded the program. I tried cutting off my firewall just to try that. I've also tried allowing Flash to work for everything. In Canvas it just keeps asking for my code. I know my code is good because I contact SNAP customer service on chat twice and they told me it is good. I've contacted my Professor several times and no one else is having this problem. What am I doing wrong?

[Bobby2 · Accepted solution]

Hi  @bbranhma5001 , thanks for your question.

I'm not familiar with SNAP but this link will put you in touch with their support crew who can talk you through some of your questions https://support.emcp.com/ask-us-a-question/  

I hope that helps.