Flashback problem

[lora_luo3731]

Hi canvas:

There is a flashback problom on my  ipadmini 5 after I upgrading the system until ipadOS 13.1.2, I can open canvas but when I click to the course, it will be flashback, I tried restart ipad and reinstall the app, it doesn't work. could you help me? Thanks a lot.

[Bobby2 · Accepted solution]

Hi Laura. That's got me stumped. I've reached out to my fellow canvas Coaches.

Let's see what they come up with. 

[Bobby2]

Hi  @lora_luo3731  Thank You for your question.

 I'm wondering if it is a browser issue. This has happened to a few people lately. 

Check your device compatibility: What are the basic computer specifications for Canvas?  
Check your browser compatibility: Which browsers does Canvas support? 

Note that *Internet Explorer 11 is not a supported browser.*
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? , but your school’s support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance. 

This might also be handy Computer Readiness Test: OEI Online Readiness Tutorials 

Sing out if you need a hand.

[lora_luo3731]

Hi,

 Thanks for your reply, the flashback issue is happening on the APP of Canvas Student. 

[Bobby2 · Accepted solution]

Hi Laura. That's got me stumped. I've reached out to my fellow canvas Coaches.

Let's see what they come up with. 

[lora_luo3731]

Hi Boddy, thanks for your reply. Hope the problem can be solved.

Have a good day

[rseilham]

Hi  @lora_luo3731 ‌,

I haven't heard of this issue at my school or in the community, but then again, 13.1.2 is very recent. I would suggest you reach out to your local tech support so they can look into it and/or contact Canvas Support. 

[lora_luo3731 · Accepted solution]

Hi Ryan,

After i updated the App till 6.6.5, it can be used as usual.

Thanks for all of your efforts and your help.

Have a good day.

Best regards,

Laura

[Bobby2]

Hi  @lora_luo3731  I'm so pleased! Thanks for letting us know.