DASHBOARD ISSUES

[parentec1]

When I try to load my dashboard on canvas the courses don't come up it is just grey boxes. I also cannot access my files/syllabus for some classes. I do not have this issue on the app on my phone. 

[Chris_Hofer · Accepted solution]

Hello  @parentec1  Welcome  to the Canvas Community! Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?‌
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.